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Cancellation Policy

T&C: Text

Cancellation period

 

For the purposes of this policy, sufficient notice shall be 24 hours.

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Parents need to notify their tutor at least 24 hours in advance; otherwise, they will be charged a $15 cancellation fee + $2 admin processing fee for that session provided more than 2 hours notice was given. If parents provide less than 2 hours notice, the full cost of the lesson applies.

 

The student will not be charged a cancellation fee for the lesson if the lesson is cancelled solely due to:

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  • the tutor cancelling the lesson for any reason, or failing to be at the agreed place at the agreed time for any reason;

  • the student being sick (as certified by a medical practitioner);

  • the student having an appointment which is:

  • important and urgent, and

  • unable to be rescheduled;

  • the student and the tutor agreeing to cancel the lesson without charge;

  • the student’s requirement to appear in court for any reason;

  • the student cancelling the lesson with more than 24 hours notice;

  • the student's requirement to self isolate due to being a close COVID-19 contact

  • any other unforeseeable event which should reasonably take precedence over the student’s attendance at the lesson.

 

Unacceptable reasons for cancellation:

 

The student will be charged a cancellation fee for the lesson if the lesson is cancelled due to:

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  • the student’s lateness, including but not limited to lateness due to transport delays;

  • a reasonably foreseeable or regular event which would otherwise satisfy any of the acceptable reasons for cancellation above, with the exception of a court appearance;

  • any event which is unable to be rescheduled due to a lack of planning by the student;

  • other work or study commitments;

  • any unexplained failure to be at the agreed place at the agreed time.

 

Furthermore, the student will be charged for the lesson if:

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  • the student fails to give sufficient notice of the cancellation of the lesson, unless the lesson is cancelled for an acceptable reason as defined in this document; or

  • the student’s failure to give immediate notice of the cancellation causes significant inconvenience to the tutor.

 

Variation of lessons

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If the time, place, or duration of a lesson is varied by mutual agreement without significant inconvenience to either the student or tutor, the lesson shall not be taken to have been cancelled.

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Waiver of fees

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The tutor or C2A Tutoring, acting as the Agent of the tutor, may choose not to charge the student for a cancelled lesson, even if the student would otherwise be charged under the terms of this policy. 

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