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Cancellation Policy

T&C: Text

Cancellation period


For the purposes of this policy, sufficient notice shall be 24 hours.

Parents need to notify their tutor at least 24 hours in advance; otherwise, they will be charged a $15 cancellation fee + $2 admin processing fee for that session provided more than 2 hours notice was given. If parents provide less than 2 hours notice, the full cost of the lesson applies.


The student will not be charged a cancellation fee for the lesson if the lesson is cancelled solely due to:

  • the tutor cancelling the lesson for any reason, or failing to be at the agreed place at the agreed time for any reason;

  • the student being sick (as certified by a medical practitioner);

  • the student having an appointment which is:

  • important and urgent, and

  • unable to be rescheduled;

  • the student and the tutor agreeing to cancel the lesson without charge;

  • the student’s requirement to appear in court for any reason;

  • the student cancelling the lesson with more than 24 hours notice;

  • the student's requirement to self isolate due to being a close COVID-19 contact

  • any other unforeseeable event which should reasonably take precedence over the student’s attendance at the lesson.


Unacceptable reasons for cancellation:


The student will be charged a cancellation fee for the lesson if the lesson is cancelled due to:

  • the student’s lateness, including but not limited to lateness due to transport delays;

  • a reasonably foreseeable or regular event which would otherwise satisfy any of the acceptable reasons for cancellation above, with the exception of a court appearance;

  • any event which is unable to be rescheduled due to a lack of planning by the student;

  • other work or study commitments;

  • any unexplained failure to be at the agreed place at the agreed time.


Furthermore, the student will be charged for the lesson if:

  • the student fails to give sufficient notice of the cancellation of the lesson, unless the lesson is cancelled for an acceptable reason as defined in this document; or

  • the student’s failure to give immediate notice of the cancellation causes significant inconvenience to the tutor.


Variation of lessons

If the time, place, or duration of a lesson is varied by mutual agreement without significant inconvenience to either the student or tutor, the lesson shall not be taken to have been cancelled.

Waiver of fees

The tutor or C2A Tutoring, acting as the Agent of the tutor, may choose not to charge the student for a cancelled lesson, even if the student would otherwise be charged under the terms of this policy. 

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